Q. How do I order a custom rug?

A. Head over to the custom order page on this website and submit a form! A fee of $75 is required to order along with detailed information about what you’re wanting me to make.

Q. Why do I have to pay a fee to order a custom rug?

A. This fee is referred to as a “setup/Materials fee” I use this fee to pay for all necessary materials to create a custom rug for you. This is always required for custom orders, no exceptions! There is no fee when you order a rug from my store.

Q. How long will it take to get my rug?

A. If you order a rug from my premade selection or “current stock” you can expect your rug in 7-10 business days and it will ship same day in most cases. If placing an order for a custom rug it will ship in 3-5 days from the time you order and take another 7-10 business days through our shipping partners to reach you. Custom work takes time!

Q. How big can you make a rug?

A. Currently I am only offering 3’x3’ rugs as well as wall decor in the exact same sizing. I am working to add larger size options in the near future.

Q. Where can I see examples of your past work?

A. I’m a new rug maker, I will be actively posting projects to my instagram page @larazarugs, be sure to follow and check my story regularly to see what I’m working on!

Q. HOW LONG DOES IT TAKE TO MAKE A RUG?

A. Tufting a 3’x3’ (small) rug from scratch typically takes 2-3 days start to finish.

Q. Where is my order?

A. If you have already placed an order and have not received a notification from our shipping partners, please email us larazarugs@gmail.com or send me a message on instagram. Custom orders take roughly 15-17 days to make it to you.

Q. What if I’m not pleased with the quality of my rug?

A. I will work extremely hard to make sure your rug is made will complete love and care to attention. If you are unsatisfied with your rug, please reach out by email or dm and I will do my best to rectify the situation. Setup/material fees are non refundable.

Q. How do I care for my new rug?

A. Vacuum like normal paying attention to any parts of the rug that may get caught. Use a hose when necessary and don’t actively pull out the carpet fibers. Spot wipe with normal carpet cleaner and keep away from excessive heat or sunlight. My rugs are safe around children and don’t have any weird smells :)

Email larazarugs@gmail.com with any other questions or concerns!

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